Using 360°S to Measure Coaching Efficacy

The requirement to more objectively measure the effectiveness of coaching as a leadership development initiative has been well documented.

The use of the 360-degree feedback tool in organisations is becoming more popular as a means of helping leaders develop insight and awareness about their management and leadership behaviours for purposes of performance management, leadership development and, increasingly, to measure the efficacy of coaching interventions (references).

In this case study, the authors examine the case of a middle level manager who was recommended for executive coaching. Informed consent was obtained from the subject whose name has been changed to protect her anonymity.